Delivery
Items ship from Australian warehouses. Where a product shows FREE delivery, that is genuinely the item’s freight. Otherwise the exact delivery cost for your postcode is shown before you pay.
Stock and delivery cost are checked again for your postcode at the moment of payment. An order is only accepted when both are confirmed, so you can never be charged for an item that can’t reach you.
Faults and returns
If an item arrives damaged, is missing or isn’t what you ordered, contact us before sending anything back at admin@placidconnect.com. Include your order number and the email you used at checkout so we can find your order quickly.
Your rights under the Australian Consumer Law apply and are not limited by our terms.
Need a hand choosing?
Call us on 0474 735 389. If we miss you, leave a message and we’ll call you back. Or send an enquiry and we’ll reply within one business day.