Where do orders ship from?
From Australian warehouses, straight to your door.
How much is delivery?
Most items ship free. For everything else, the exact delivery cost for your postcode is shown before you pay.
What if an item is out of stock?
Stock and delivery are re-checked at the moment of payment. An order is only accepted when both are confirmed, so you won’t be charged for something that can’t be sent.
Which cards do you accept?
Visa, Mastercard and American Express, through a secure Stripe checkout. Card details never touch our servers.
Do you sell mechanical parts for my car?
No. We stock accessories, car care, electrical, covers and tools, not OEM mechanical parts.
Can I visit a shop?
We are an online-only store based in Placid Hills, QLD, so there is no shopfront to visit.
My item arrived damaged. What should I do?
Contact us before sending anything back at admin@placidconnect.com with your order number, and we’ll sort it out. Your Australian Consumer Law rights apply.
How quickly do you reply?
We aim to respond to emails within one business day. You can also call 0417 303 532; if we miss you, leave a message and we’ll call back.
Need a hand choosing?
Call us on 0417 303 532. If we miss you, leave a message and we’ll call you back. Or send an enquiry and we’ll reply within one business day.